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How Amica has prepared for COVID-19

Our team has many measures in place to prepare for COVID-19.

With the health and well-being of our residents and team members as our foremost priority, we want to keep you updated on Amica’s latest measures to keep our residents and family members safe.

We are in regular communication with public health authorities and, additionally, we are staying updated on the latest information from the World Health Organization (WHO) and the Public Health Agency of Canada (PHAC).

Amica is well-prepared in the event that COVID-19 escalates – from supplies to staffing to increased cleaning and screening.


Protective measures at Amica

We have executed several measures to protect our residents, team members and families including:

  • Pandemic planning ongoing for every stage of a potential outbreak
  • Advanced infection prevention and proactive control measures
  • Essential visitor protocols
  • Hand-washing and social distancing with team members, residents and essential visitors
  • Enhanced cleaning procedures
  • Active screening for everyone who enters an Amica residence including limited points of entry, travel criteria and wellness-related screening
  • Dining room and bistro services suspended; residents are receiving meals in their suites 
  • Group activities suspended; individual Life Enrichment planning is taking place
  • Life Enrichment team arranging personal activity program schedules that support social distancing (e.g. making resident appointments to use residence computers, enjoying walks on the property, connecting with family over Skype and FaceTime)

Active screening

Everyone who enters an Amica residence is screened with the exception of emergency responders who have their own stringent screening process.

To best protect our residents, Amica is limiting essential visitors to family members of residents who are at end of life.


Team members, essential visitors and External Care Providers (ECPs) should report any cold or flu symptoms and recent travel. Entry will be refused if they:

·      Have travelled outside of Canada (including cruise ships) within the last 14 days

·      Have been in close contact with anyone who has travelled outside Canada or visited a long-term care/retirement home in the last 14 days

·      Are experiencing any cold or flu symptoms

·      Have been in contact with a probable or confirmed COVID-19 case

·      Have attended a group gathering outside of their household as of March 20, 2020


We ask that people visiting our Amica residents allow extra time for screening at the door. Visitors’ temperatures may be taken.

For accurate, up-to-date information regarding COVID-19, please visit this Government of Canada website here.

The W.H.O. also has excellent resources available here.

If you have any questions or concerns, please reach out to your local Amica General Manager. We will keep this article updated with any relevant new information on how we are protecting our residents, team members and visitors.